Workflow, Coding and Recall Administrator - Fallodon Way Medical Centre

Job Title: Workflow, Coding and Recall Administrator

Responsible to: Operations Manager

Hours: 17 hours per week (up to 12 months Maternity Cover)

Job Summary

Fallodon Way Medical Centre’s are looking for someone who will share our commitment to providing excellent healthcare to our patients. We require an enthusiastic and keen person to join our admin team. You must be able to work efficiently under pressure, be keen on learning and enhancing your skills and be able use you own initiative.

You will need to be able to work accurately and at pace in a multi-tasking environment.

The ideal candidate will ideally have a working knowledge of medical terminology and the ability to work accurately and methodically to screen incoming correspondence and add relevant information to patient medical records. It is desirable, but not essential, that you will be coding trained and have extensive knowledge of EMIS, the practice clinical system.

You will need to demonstrate excellent patient care by accurately processing incoming documentation and work flowing documents to the relevant clinicians within a timely manner whilst following clear procedures.

In addition, this post requires the support of patient recall systems and to participate in the effective running of the chronic disease and long-term condition review process.

By joining our team, you will benefit from:

• NHS pension
• 5 weeks annual leave and Bank Holidays. Entitlement is pro rata for part time employees
• In-house induction and excellent training opportunities

About Us

Fallodon Way Medical Centre is a practice within the Affinity Primary Care Network. This is an exciting opportunity to join our growing primary care team in a forward thinking, innovative, general practice.

Fallodon Way Medical Centre is a well-established surgery with 5 GP partners, 4 salaried GPs and a full wider healthcare team which includes a nursing team, advanced nurse practitioners, pharmacy team, first contact physiotherapist and mental health practitioner. We have a growing list of 11,000 patients, and we are also a training practice.

The clinical team is supported by a skilled and well organised administration and health navigation team.

We use EMIS for our clinical system, and utilise various digital platforms such as Accurx and Docman to support our processes.

Main Duties and Responsibilities:

• Help coordinate and recall patients for their Covid vaccinations and annual reviews (e.g. Diabetes, Hypertension, COPD)
• Ensure that both new and existing patient records need to be kept up to date and accurately coded and recorded on EMIS.
• Provide support to the clinical team by reducing their documentation workload and maintaining accurate medical records.

To apply please email the Operations Manager charlotte.hues@nhs.net

Job Description and Person Spec