Concord Medical Centre

Our Practice Ethos

Our patients and their health are important to us and we work hard to improve the health outcomes of our patients by being involved in Research, Training and Development and as a Teaching Practice. The Practice also promotes self care and are linked to various health charities who offer support and guidance to patients to better manage their health. 

Our staff should be well trained, developed and supported to ensure the Practice remains a happy place to work.

• Staff wellbeing is at the core of what we do
• All of our premises should be modern and welcoming to visit and work in.
• Education, training and professional development should be an integral part of all we do.
• We should continually innovate to ensure we offer our patients the widest range of services and our people the best opportunities for career development

Our Premises

Concord Medical Centre delivers Primary Care services to around 16,000 patients.

Our Practice is in Little Stoke, North Bristol, approximately 5 minutes from the M4/M5 junction with links to the South West, South Wales and London. The practice population lives mainly in the Little Stoke, Bradley Stoke, Patchway, Stoke Gifford, Charlton Hayes and Filton areas. The Practice is part of South Gloucestershire area and is a member of the BNSSSG Clinical Commissioning Group and is an active member of the local One Care GP Provider federation. We are a member of The Stokes Primary Care Network since 1^st July 2019.      

A high proportion of the practice population consists of families with young children, (only 9.2% are aged over 65).  We have a low visiting rate and there are no Care or Nursing homes in the area.

Completion of our brand new Building in Dec 2017 has provided a further 21 consulting rooms, a Vaccination and Immunisation Suite, new admin and reception areas and conference facilities. The existing Building has been newly refurbished in 2018 to the same standard which has set Concord as the local Hub for more and more services locally to patients. This will also support our expanding list size. 

Our Team

We have a large, well supported, clinical team from GPs, Clinical Pharmacists, Physios, Pharmacy Technicians, Minor Illness Extended Practitioners as well as Practice Nurses and Health Care Assistants. The Clinical Team is supported by an experienced administration team with extended duties. You will notice that your administrative workload will be considerably lighter than the norm; most repeat prescriptions are dealt with by the admin and pharmacy teams, all normal and other pathology results such as cholesterol, diabetes and thyroid are managed by admin staff and incoming letters are also dealt with by our experienced admin team, leaving you to concentrate your skills where they are most needed.  

The Practice is fully computerised, using Emis Web and is paperless. 

Innovation

Concord Medical Centre helped develop the Productive General Practice Programme alongside the Improving Quality foundation (previously NHS Institute for Innovation and Improvement) This programme has allowed us to apply lean principles to all areas of the Practice and has created a team where change is welcomed and new ideas flourish. 

Learning and teaching

Providing a supportive learning environment

A full two week induction will give you a great start and allow you to get to know the team and the ways we work. Mentoring by a more experienced clinician is encouraged. Clinical Meetings are scheduled throughout the year in protected admin time. 

Clinical excellence

We are proud of our awards for quality - Royal College of General Practitioners Quality Practice Award in 2008 and 2015 and Care Quality Commission rating of ‘Outstanding’ in 2015 followed by a ‘Good’ rating in 2019.

Continued Professional Development

We encourage career development within protected time. We strongly believe in the principle of lifelong learning and mutual support, and we are all willing to share knowledge, experience and information.

Undergraduate and postgraduate teaching

We teach postgraduate and undergraduate students from the University of Bristol. We have qualified GP trainers and the whole clinical team takes part in student teaching. There is ample opportunity for interested GPs to contribute to the teaching programme in the practice.

Research

The Practice is a Research Practice and is a member of the Primary Care Research Network South West region. The Practice is committed to delivering well-designed clinical studies that not only generate vital new knowledge, it can also have surprisingly widespread benefits for our patients, both now and in the future.

The Practice offers a supportive and caring environment and encourages all members of the team to be participative.

Virtual Patient Group

We have a vibrant, cross section of patients that we call upon to give feedback on what we do and what we are planning. This helps us to speak to the patient group that is most appropriate and reflects the demographic we have here. We are working with an organisation called Altogether Better regarding recruitment of Patient Champions to support the Practice and Patients whether as volunteers to help with the health walks, the Community garden and helping other Patients to make the most of the services and help we can provide.

The Future

We have worked with the Bristol Oncology and Haematology Service and a new 12 bay ward facility has been opened at the Practice to enable local patients to receive their chemotherapy and cancer treatments in a local, comfortable and less clinical setting. A Community Garden was created around the ward with the help of local neighbourhood volunteer.

We also host additional services within the Concord + building which include Sexual Health, Willow Chiropractor, Midwife Team, GP Care DVT and Urology Services, Acupuncture and many more.

We have a new 5 bed ward that can be used for more community services such as infusions, immunisations and vaccinations.

Facts & Characteristics of the Practice

• PMS List size; 16000 and growing each quarter
• High Achieving QOF, (2020 achievement 99.7%)
• Excellent young partnership team with good working and social relationship
• Efficient - paperless, electronic communication
• Young Population, manageable workload average age is 40
• Low visiting rate, no nursing homes
• Excellent primary health care team with minor illness nurses, nurse-led chronic disease management
• Primary care research Hub
• University of Bristol GP Teaching and Training Practice
• Member of the Quality Practice network, CQC Outstanding and Good Ratings, RCGP Quality Practice award twice.