Greenway Community Practice

About the Practice

Greenway is a two-storey, purpose built modern surgery which is maintained to an excellent standard with its own car park.

Each of the doctors at the practice has a personal patient list, facilitating strong GP-patient relationships and continuity of care. Urgent problems are dealt with by other members of the team when their own doctor is not available.

The practice offers a combination of same-day appointments, bookable appointments and telephone appointments with their own GP. If their own GP is unavailable, patients are offered an alternative GP.

Community Services hold regular clinics at Greenway including dermatology, audiology and urology - which are accessible via referral from a GP. There are also counsellors from The Bristol Drug Project and an advisor to help patients stop smoking. Private services such as ear micro suction and podiatry are available too. The practice supports local community groups: a local art therapy group called Brushstrokes meets twice a week, and North Bristol Advice Centre hold a weekly debt clinic.

practice has won awards for patient access to appointments and continues to be well above average in the NHS England GP Patient Survey in all areas relating to appointments and access to a GP.

Greenway is part of Bristol Affinity Primary Care Network of practices with Westbury-on-Trym Primary Care Centre, Fallodon Way Medical Centre, Sea Mills Surgery, Monks Park Surgery & Helios Medical Centre

Working environment, values and culture

Greenway Community Practice is dedicated to providing quality, patient-centered health care by helping individuals achieve a sense of wellbeing, whatever their particular needs. Working in partnership with the local community, the practice strives to learn from everything it does and to value and support both patients and staff.

The practice has a blame-free culture where staff are confident that management is fully supportive of their commitment to the practice vision and mission statement; enabling them to perform their duties to the best of their ability without fear that mistakes made will be held against them.

In order to promote a working environment where talent can flourish, staff are allowed to learn from mistakes, reflect on and examine errors made, and encouraged to establish new ways of working which will support and promote best-practice; reducing the likelihood of further occurrences.

With strong leadership, the team is dedicated to working together to provide the best care possible for patients. Personal GP lists help to provide patients with excellent continuity of care.

The practice holds various regular meetings during the working day as well as meetings where the whole team get together in a more informal setting and focus on specific items. There are also social events in the evenings and weekends away from the workplace.

What we offer

The practice offers full and part-time working as well as job shares.

Maternity, paternity and adoption leave, as well as childcare and cycle scheme vouchers, are all also available.

Learning and development

From the outset, new members of staff benefit from a full induction programme which includes spending time with each department understanding how the practice works as a whole. All clinical staff have a buddy who mentors them throughout their training and afterwards.

Part of the practice philosophy is to be a teaching and learning practice. Students from different disciplines, and at different stages of training, have always been welcomed in the practice. That includes medical students from the University of Bristol spending time with us and sitting in with doctors and nursing staff.

The practice is also responsible for supervising the training of junior doctors, some of whom specialise in General Practice (GP Registrars) and some of whom are nearer the start of their careers (Foundation Year doctors). These doctors have their own clinics and are supervised by two practice trainers.

The practice also holds regular monthly multidisciplinary team meetings, where a range of healthcare professionals get together to concentrate on the more complex patients and families.

Our patients

Greenway Community Practice cares for patients in an area of North West Bristol that includes Southmead, Brentry, Westbury-on-Trym, and Henleaze, with parts of Horfield, Stoke Bishop, Filton, Redland and Westbury Park. The Practice total list size is around 8,000. The main base is Greenway Community Practice. The Practice looks after a greater than average percentage of elderly patients. The practice serves the large Southmead Estate, an area with high levels of deprivation and therefore associated health problems.

Patients rate Greenway highly as shown in the recent NHS England GP Patient Survey.