Hillview Family Practice

About the Practice

The practice is home to a close knit team who love working together. Everyone is treated equally, all are supportive and friendly, and there is an open, honest approach to resolving any issues.

The practice offers a range of appointment options, face to face, telephone, video calls. Patients use online access for booking appointments and ordering medication.

Additional services include an in-house physio, a chiropractor and a practice pharmacist. Wellbeing and counselling services are also available.

The practice is part of 'SWIFT' a cluster of practices that includes Hartwood, Armada, Bedminster, Lennard, Grange Road, Crest and Merrywood.

Working environment, values and culture

The dedicated team of clinicians and staff at Hillview are committed to supporting patients and their families, both clinically and holistically, by providing high quality health care. Patients are treated with respect and dignity, whatever their race, religion or gender.

The team describe themselves as a close team of like-minded people who respect each other, support each other and enjoy working together. They work very hard but enjoy laughing together. Everyone rolls their sleeves up and helps out – there is no hierarchy at Hillview, with everyone treated equally.

Staff feedback is promoted at all times. The management team operates an open door policy and regular appraisals are carried out with staff.

There are regular team meetings, social outings and most of the team tend to have a lunch ‘walk’. Regular coffee meetings help to maintain the close knit team.

What we offer

The practice welcomes opportunities for family friendly working practices where possible and many staff work part-time.

The practice also operates a childcare voucher scheme and paid paternity, maternity, compassionate and carers’ leave.

Learning and development

All staff benefit from a comprehensive induction that includes opportunities for new starters to sit in on meetings, work alongside colleagues and get an insight into how the team operates. A buddy scheme is in place for clinicians to support them not only whilst ‘new’ but during their career at Hillview Family Practice.

Every member of the team is enthusiastic about teaching and we have recently become a training practice for GP’s.

Wherever possible and relevant to the practice, development is supported and training is paid for. All staff access the LMC website for mandatory training and are encouraged to access other training where possible. For example, to get a greater understanding of how we all work, receptionists have sat-in (individually) in clinics to learn about treating things like asthma or diabetes.

There are monthly MDT meetings, lead GPs for different areas, and meetings over coffee to discuss anything relevant. Management meetings take place weekly and clinical meetings also take place fortnightly.

Our patients

Patients reflect the local, mixed demographic with a low elderly, middle age range. The area features high unemployment and the practice aims to treat challenges associated with drug and alcohol misuse.

The practice has seen a positive improvement in patient feedback since changing systems to allow patients to get the appointment they need with the person they need to see.

Feedback from the friends and family test is all positive.