Deputy Practice Manager - Horfield Health Centre

Responsible to – Practice Manager

You will be an integral, reliable and trustworthy member of the senior management team at Horfield Health Centre.  You will manage the day-to-day operational function of the practice.  You will deputise in the absence of the Practice Manager, and be the line manager of the Reception and Administration Teams. You will have an interesting and varied role covering many aspects of practice management.

Outline of duties:

• Practice and staff leadership
  • Day-to-day operational queries from the practice
  • Staff absence
  • Contingency and resilience planning
• HR lead for the practice
  • Oversight of recruitment decisions (passing to Phoenix PCN HR Officer to action)
  • Handling staff disputes/grievances/disciplinary investigations and hearings (with admin support from Phoenix PCN HR Officer)
  • Keeping up to date with HR law/best practice and implementing
  • In conjunction with Gloucester Road Medical Centre and Phoenix PCN management staff, and with the support of our external lawyers, completing annual reviews of staff handbook and contract documentation.
  • Reviewing sickness absence rates and annual leave use reports, and actioning where required
  • Primary contact for external HR advisers/lawyers
  • Review and update internal HR processes/procedures where necessary
• Management of staff budget for the Reception and Administration/Secretarial teams
• Line management of Reception/Patient Co-ordinator Team Leaders (x2ppl)
  • Support Patient Co-ordinator Team Leaders to line manage Patient Co-ordinators (c.x12ppl)
• Line management of the Administration/Secretarial Team Leaders (x2ppl)
  • Support Administration/Secretarial Team Leaders to line manage admin/secretarial team (x9ppl)
• Core GP contract compliance (i.e. ensuring that we abide by basic provisions of PMS contract)
• Oversight (but no day-to-day setting up) of
  • Continuing service improvement of all Reception/Patient Co-ordinator work processes (Patient Co-ordinator Team Leaders)
  • Continuing service improvement of all Administration/Secretarial work processes (Administration/Secretarial Team Leaders)
• Attending Practice Executive meetings, and taking a full part in the decision-making processes
• Deputise for the Practice Manager when required

This list is not exhaustive and may develop over time with approval and guidance from the Practice Manager and the partnership.

Please find the attached for details.

• The closing date for applications is 06.12.2024; and interviews will take place between 11 and 13.12.2024. Virtual interviewing will be an option.
• For those applicants who would be interested in this vacancy, please send e-mail with CV and covering letter to Peter Maynard, Executive Partner at peter.maynard1@nhs.net. Informal visits are available if candidates require.
• Candidates are requested to include a detailed covering letter to demonstrate how they satisfy the required expertise and experience if that is not clear from their CV.