eConsult Administrator - Downend Health Group

Job summary

eCONSULT ADMINISTRATOR

Downend Health Group

At Downend Health Group we are looking to recruit, for approximately 20 hours per week, an enthusiastic, confident, and motivated, eConsult Administrator to join our busy eConsult Team.

The successful candidate will work to provide an efficient, helpful and courteous appointment service to our patient population of approximately 27,500. Using a Care Navigation system, tailored to this practice, and the advice of a supporting GP they will confidentially triage eConsult requests for clinical appointments, ensuring that these are offered in order of medical priority and with the most appropriate clinician.

We provide quality patient care in a welcoming and supportive environment. Excellent communication, customer care and flexibility, as well as the ability to keep calm under pressure is essential, as is a friendly personality.

For further details email: karen.hayward5@nhs.net

Closing date for applications: Wednesday 31st July 2024

Interviews to take place week commencing: Monday 5th August 2024

Main duties of the job

The successful applicant will navigate patients' eConsultation to identify and prioritise the the patient needs for an appointment, and identify the relevant Community/Practice Healthcare Professional most appropriate to deal with the patient needs.

About us

Downend Health Group was formed in 2018 due to the merger of two well established practices located in the suburbs of Bristol. The surgery operates from two purpose-built premises located less than a mile apart.

As one of the largest teaching GP Practices in Bristol, Downend Health Group (DHG) cares for over 27,000 patients and this number continues to rise each year.

This excellent facility offers patients a family friendly service with efficient and easy access to a highly trained team of health care professionals. The medical team comprises 12 Partners (10 GPs, and 2 Pharmacists)10 Salaried GPs, 4 Clinical Pharmacists, 6 Paramedics and a dedicated team of Nurses and Healthcare Assistants. We are supported by our experienced Care Co-ordinator Team, Medicines Management Team, Administration Team and Reception Team who provide excellent support both front of house and behind the scenes.

The surgery provides modern healthcare services and both buildings offer calm, welcoming environment for patients, with enhanced and pleasant working conditions for clinicians and staff.

We use EMIS Web and electronic prescribing. We also use Docman scanning software to allow efficient scanning and letter management across both sites.

For more information and to apply: Job Advert (jobs.nhs.uk)