Part time Medical Receptionist - The Old School Surgery

Job summary

The Old School Surgery are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.

This post is for a part time position of between 17 - 20 hours per week. This will be made up of a mixture of early shifts. Early shifts start at 7am, and late shifts finish at 7pm. You MUST be able to work early shifts on a Tuesday and Thursday and a late shift on a Friday. This will include very occasional Saturdays.

 

Main duties of the job

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

 

Overview of your organisation

We have an ethos of teamwork and support and we offer our team:

Access to our in-house Wellbeing team and Mental Health First Aiders, WhatsApp groups to keep you in the 'know' and socialise, a newly refurbished break room with an amazing bean to cup fresh coffee machine, plus herbal teas, chilled mineral water, squash and we offer fresh fruit and biscuits everyday - all free.

Access to the excellent NHS pension.

Cycle to Work scheme.

An amazing outdoor sun terrace where you can relax on breaks when the weather is nice.

2-minute walk to the main shops and numerous cafes in Fishponds.

Themed events such as: Ice cream van in the car park, pancake day celebrations, cake baking, staff parties and once a Taco Van in the car park!

Some of the wellbeing activities staff have participated in were: Mental Health Awareness Week Nature Competition + which team could grow the tallest sunflower where we gave a pack of seeds for everyone.

We love working here and we are sure you will too!

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 17 – 20 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Sick pay
• Store discount

Schedule:

• Day shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Primary Care: 1 year (preferred)

Work Location: In person

 

For more information and to apply please contact Teresa.johnson21@nhs.net