Patient Services Manager - Pembroke Road Surgery

Closing date: Friday 6^th September 2024

Salary range: £29,500 to £31,258 per annum dependent on experience
Full time, 37.5 hours per week.

An exciting opportunity has arisen for a Patient Services Manager to join our friendly, highly regarded surgery in Clifton, Bristol.

This role would suit a dynamic, proactive person with a proven track record of leading a team. As a new post within the surgery, you will have the opportunity to make the role your own and work as part of a cohesive and forward-thinking team.

As a surgery we value collaborative working and support each other to provide high quality patient care whilst encouraging the right work-life balance for all staff.

The ideal candidate will relish the challenge of working in the ever-changing world of General Practice and the NHS. We are looking for a confident, adaptable, caring, resilient individual with excellent communication skills. Our new Patient Services Manager will ensure the practice continues to run smoothly, helping to bring together the different services within the surgery to provide the best possible patient care. Excellent organisational and problem-solving skills are essential, along with a keen eye for detail.

If you have experience of line managing a team and the drive, motivation and commitment to fulfil the needs of our patients, we want to hear from you. In exchange we offer an attractive employment package including NHS pension and ongoing training opportunities.

The shift pattern for the role will be as follows:

Monday – 7.45am to 5.00pm

Tuesday – 8.30am to 2.00pm

Wednesday – 8.30am to 5.00pm

Thursday – 8.30am to 4.45pm

Friday – 1.00pm to 7.00pm

TOTAL: 37.5 hrs per week

Main duties of the job

Working closely with the Practice Manager, Ops Manager and GP Partners you will be responsible for the efficient management of Reception, ensuring all duties are performed effectively, safely and to a high standard. A key part of the role will be developing a comprehensive and supportive training package for new and existing staff to build upon their skills and knowledge base.

Within this role you will focus on team excellence and contribute to improving current systems and processes. You take an active role in improving service provision to our patients by liaising with wider team members within the Practice such as Care Coordinators, Pharmacists, Physios, Nursing Team, IT and actively monitoring availability of appointments.

About us

We are a large NHS GP surgery based in Clifton, Bristol. The practice has approximately 19,800 patients. Founded over 50 years ago, we value continuity and confidentiality and have a well-established reputation in the local community. We are also a teaching practice with a strong commitment to research and are always looking to improve services for our patients’ benefit. In addition, we form part of the Healthwest Primary Care Network.

Job Description & Person Spec

For further information regarding the role, please contact Yvette Whiffen, Ops Manager - yvette.whiffen@nhs.net or call Reception on 0117 973 3790 and ask to speak to Yvette