Receptionist - Broadmead Medical Centre

Broadmead Medical Centre has a registered list of patients. Our practice population is primarily students, young families, homeless and more vulnerable people with a small elderly cohort. We provide all standard NHS services working closely with community and secondary care providers to offer holistic treatment to our patients.

Your Role as a Receptionist

Key Responsibilities:

• Engage and Support: Manage incoming calls from patients and healthcare professionals, dealing with patients face to face to book appointments, deal with registrations, take messages
• Accurate Documentation: Entering and amending patient details on our clinical system with precision to ensure the clinical team have all necessary information.
• Safety and Patient Care: Signposting patients to the most appropriate care following guidance from senior staff and policies to ensure patient wellbeing and safety
• Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported
• Financial: manage financial transactions

Additional Duties:

• Administrative Assistance: Assist with administrative tasks as required, ensuring smooth operation of the service.
• Support: Support clinical staff by collecting blood and urine samples ensuring they are stored in line with the infection control policy.

What We can Offer You?

• Competitive Salary: real living wage salary starting at £12.00 per hour
• Hours: 37.5 hours per week M-F with occasional Saturdays
• NHS Pension: Employer contributions at 23.7%.
• Generous Leave: 25 days annual leave plus 8 Bank Holidays (increasing with service).
• Annual Bonuses: Up to 3 bonuses per year.
• Training and Development: Paid training time and opportunities for ongoing development.
• NHS Discount Scheme: Benefit from various discounts.
• Cycle to Work Scheme: Promote a healthier commute.
• Employee Recognition: Recognition platform with discounted offers for co-owners

Who We’re Looking For

We want every member of our team to be committed to outstanding ‘patient care by people who care’ and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.

Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.

As an Employee Ownership Trust, every team member is a ‘co-owner’, empowered to shape and influence the company’s direction. We encourage all ‘co-owners’ to get involved and be active participants in all areas of the business.

Receptionist Job Description

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