Rota and Resources Manager - Horfield Health Centre

Responsible to – Practice Manager

You will be an integral, reliable and trustworthy member of the management team at Horfield Health Centre.  You will manage the staff resource function of the practice, taking overall responsibility for the staff rotas of all practice teams.  You will also lead on ensuring that the practice has adequate resources available at all times to be able to deliver an excellent patient service.  You will be supported by the wider practice and PCN management teams

Outline of duties:

• Rota management and advance planning of staff levels for the 5 practice teams (GPs, Treatment Room, Reception, Administration/Secretarial and Management).
• Ensuring staff rotas are up on the system a suitable time in advance, to allow good patient and staff management.
• Managing and refining appointment book structures for clinical teams.  Working with project teams to ensure maximum utilisation and effectiveness.
• Agreeing all staff annual leave requests, in accordance with agreed guidelines.
• Actioning all agreed staff working hours/session changes from a rota/resourcing perspective
• Enhanced services and public health services lead (i.e. ensuring that relevant clinical leads are complying with service specifications, that necessary reporting is completed punctually, and that all claims’ mechanisms are completed on time).
• Patient Complaints manager.
• Policies and procedures management (i.e. oversight of all existing policies and procedures to ensure all are up to date and amended on a regular basis, reviewing need for all existing policies and procedures, and determining what additional policies/procedures are required)
• Administration lead for QOF/IIF (working in conjunction with QOF/IIF lead partners, and QOF/IIF data leads to ensure suitable and adequate administration resources are applied to ensure maximum QOF/IIF achievement).

This list is not exhaustive and may develop over time with approval and guidance from the Practice Manager and the partnership.

Please find the attached for details.

• The closing date for applications is 06.12.2024; and interviews will take place between 11 and 13.12.2024. Virtual interviewing will be an option.
• For those applicants who would be interested in this vacancy, please send e-mail with CV and covering letter to Peter Maynard, Executive Partner at peter.maynard1@nhs.net. Informal visits are available if candidates require.
• Candidates are requested to include a detailed covering letter to demonstrate how they satisfy the required expertise and experience if that is not clear from their CV.